Shipping policy

Shipping Policy

This Shipping Policy explains how orders are processed, fulfilled, and delivered when shopping with us. By placing an order, you agree to the terms below.

1. Order Processing Time

All orders are processed within 1–5 business days, excluding weekends and holidays, unless otherwise stated in the product listing.

Processing time refers to the time required to prepare your order for shipment before it is handed off to the carrier.

Delays may occur during high-volume periods or supplier-related disruptions.

2. Shipping Time & Delivery Estimates

Once shipped, delivery times vary depending on the selected carrier and destination:

Standard shipping: 3–7 business days (typical domestic range)
Delivery times are estimates only and are not guaranteed

We are not responsible for carrier delays once the package has been shipped.

3. Shipping Rates

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

Free shipping promotions, if offered, will be clearly stated on the website.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates are managed by the shipping carrier and may take 24–48 hours to update.

5. Shipping Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

Orders shipped to incorrect addresses provided by the customer
Delays or losses resulting from incomplete address information
Packages marked as delivered by the carrier

6. Lost or Stolen Packages

If your tracking shows “delivered” but you have not received your package, please contact the shipping carrier directly to file a claim.

We are not liable for lost or stolen packages once they have been marked as delivered.

Preorder Policy

This policy applies specifically to items marked as Preorder at the time of purchase.

1. Preorder Definition

Preorder items are products that are not currently in stock and require additional time for sourcing, production, or fulfillment.

These items are reserved for customers at the time of purchase and are fulfilled once inventory becomes available.

2. Preorder Processing Time

Estimated preorder processing time is 3-5 weeks unless otherwise stated on the product page.

This timeframe is an estimate only and may vary due to:

Supplier availability
Production schedules
Shipping carrier delays
External factors beyond our control

3. Preorder Fulfillment

Preorder items are shipped once inventory is received from our suppliers and processed for fulfillment.

Customers will receive tracking information once their order has shipped.

4. Preorder Cancellations

Once a preorder is placed, it cannot be canceled or modified due to immediate supplier ordering and reservation of inventory.

5. Preorder Returns

All preorder items are considered final sale and are not eligible for return or refund, except in cases where items arrive damaged or incorrect.

6. Combined Orders

If an order contains both preorder and in-stock items, your order may ship in multiple shipments unless otherwise stated.

7. Shipping Responsibility

Once shipped, responsibility for delivery transfers to the carrier.