Refund policy

Return and Refund Policy

This Return and Refund Policy outlines the terms under which returns, refunds, and order adjustments are handled by our store. By placing an order, you agree to the terms below.

1. Order Processing and Product Types

We offer both ready-to-ship items and preorder items.

Ready-to-ship items are processed and fulfilled based on inventory availability at the time of purchase.
Preorder items are made available in advance and require additional processing time prior to fulfillment.

All estimated processing and shipping timelines are provided in individual product listings and may vary depending on supplier and carrier conditions.

2. Returns

Eligible items may be returned within 7 calendar days of delivery, subject to the conditions below:

To be eligible for a return:

Item must be unworn, unused, and in original condition
Item must include original packaging and tags (if applicable)
Item must be free of damage, stains, or odor

To initiate a return, customers must contact us with their order number for authorization prior to sending any items back.

We reserve the right to deny returns that do not meet these conditions.

3. Non-Returnable Items

The following items are considered final sale and are not eligible for return:

Preorder items (all preorder sales are final)
Sale or clearance items
Jewelry and accessories (including earrings, hats, and hair accessories)
Gift cards or promotional items

4. Refunds

Once a return is received and inspected, customers will be notified of approval or rejection.

Approved refunds will be issued to the original payment method only
Refund processing times may vary depending on the payment provider (typically 3–7 business days after approval)
Original shipping charges are non-refundable

We reserve the right to refuse refunds for items that do not meet return eligibility requirements.

5. Exchanges

We do not offer direct exchanges. Customers who wish to obtain a different item or size should place a new order and return the original item if eligible under this policy.

6. Preorder Terms

Preorder items are produced or sourced in advance of shipment and are subject to extended processing times.

Estimated preorder fulfillment time is 3–5 weeks unless otherwise stated
Preorder timelines are estimates and may vary due to supplier delays, production schedules, or carrier disruptions
Once a preorder order is placed, it cannot be canceled or modified

All preorder purchases are considered final sale and are not eligible for refund or return unless the item arrives damaged or defective.

7. Shipping and Delivery

Once an order has been shipped, responsibility for delivery transfers to the carrier.

We are not responsible for:

Shipping delays once the package is in transit
Lost, stolen, or misdelivered packages confirmed as delivered by the carrier
Incorrect or incomplete shipping addresses provided by the customer

Customers are responsible for providing accurate shipping information at checkout.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 7 days of delivery with photos and order details. We will review and determine eligibility for replacement or resolution.